1. How can I contact Jacket Trend for support?
You can contact our customer support team through the following channels:

• Email: support@jackettrend.com
  
• Phone: +971 56 302 6479
  

Our support hours are Monday to Friday, 8:00 AM – 5:00 PM (GST).

We aim to respond within one business day.

2. Where is Jacket Trend located?

Jacket Trend is operated by BPCP Trading LLC, registered in the United Arab Emirates.

3. How long does delivery take?

Delivery times depend on the shipping method selected at checkout:

• Free Standard Shipping: 13–15 business days
  
• Expedited Shipping: 8–10 business days (additional charges apply)
  

Please note that delivery times are estimates and may vary due to customs or carrier processing.

4. Do you provide order tracking?

Yes. Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your shipment.

5. Do you offer worldwide shipping?

Yes, we offer worldwide shipping.

Free standard shipping is available globally, while expedited shipping may be available for select destinations.

Customs duties or import taxes (if applicable) are the responsibility of the customer.

6. What payment methods do you accept?

We accept secure online payments through:

• Major credit & debit cards (Visa, MasterCard, American Express, Discover)
  
• Apple Pay
  
• Other payment options available at checkout
  

All payments are processed securely using encrypted payment gateways.

7. Is my payment information safe?

Yes. All transactions are protected with SSL encryption, and we do not store your sensitive payment information.

8. Can I cancel my order?

Orders can be cancelled within 24 hours of placement for a full refund.

After this period, cancellation charges may apply as outlined in our Return & Refund Policy.

Orders cannot be cancelled once processing or shipping has started.

9. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided items are unused, in original condition, and include all tags and packaging.

Please refer to our Return & Refund Policy page for full details.

10. What should I do if my order is delayed or lost?

If your order is delayed beyond the estimated delivery timeframe or appears lost, please contact our support team. We will assist you promptly.

11. Do product images match the actual items?

We strive to display products as accurately as possible. However, slight variations in color or texture may occur due to screen settings or lighting.

12. Are your jackets made from genuine materials?

Yes. Our jackets are crafted using carefully selected materials designed for comfort, durability, and long-lasting wear.

13. How can I get help with billing or payments?

For any billing, payment, or refund inquiries, please contact our customer support team via email or phone.

Company Information

Website Name: Jacket Trend
Operated by: BPCP Trading LLC
Company Registration ID: 104303141600003
Registered Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates

Email: support@jackettrend.com

Phone: +971 56 302 6479

Customer Service Hours:
Monday to Friday: 8:00 AM – 5:00 PM (GST)
Saturday & Sunday: Closed
Response Time: We respond within one business day.